Politique d’expédition
Shipping Policy
Welcome to our online store. Here are the details of our shipping policy:
1. Shipping Process
We process orders within 1–5business days, Monday through Friday. Delivery times start from the day your order ships. Orders are shipped from Mainland China during business hours, excluding holidays. You'll receive a notification once your package is on the way.
2. Shipping During National Holidays
Due to the China National Holiday from October 1st to 7th, there may be delays. Shipping will resume on October 10th. For questions, contact us at lst801801@gmail.com
3. Delivery Times
International packages may require additional delivery time, approximately an extra 2 weeks, depending on customs clearance.
4. Order Tracking
You'll receive an email with a tracking number after shipping. Use this to track your order on our shipping partner's website.
5. Shipping Restrictions
We currently ship to specific countries only. Please check at checkout if we can deliver to your location.
6. Shipping Delays
Our delivery times are estimates and not guaranteed. Delays may occur during peak periods or due to unforeseen events like natural disasters.
7. Duties and Taxes
International orders may incur duties, taxes, or other fees, which are the recipient's responsibility. Check with your local customs office for details.
8. Undelivered Packages
If your package hasn't arrived within the estimated time, contact us at lst801801@gmail.com for assistance.
9. Changing Shipping Address
To change your shipping address, contact us before the order is shipped. We cannot change the address after shipping.
10. Damaged or Lost Packages
If your package is damaged or lost during transit, please retain all packaging materials and contact us promptly. We'll help with claims and replacements.
11. Returns and Refunds
Refer to our Returns and Refunds Policy for more information.
Contact Us
For questions about our shipping policy, contact us at:
Email: lst801801@gmail.com
Phone: +86 13631889295
Thank you for your understanding and support!